Privacy Policy

This privacy policy tells you about the information we collect from you when you use our website (www.nedgroupinvestments.com).

The website is shared by Nedgroup Investments Proprietary Limited and Nedgroup Investments (IOM) Limited (collectively “Nedgroup Investments”) and is administered from South Africa by Nedgroup Investments Proprietary Limited.

Nedgroup Investments Proprietary Limited are considered to be the data controller of information generated by the website except in the instances where you register and use Nedgroup Investments (IOM) Limited’s secure portal or submit enquiries to them via the website. In these cases only, Nedgroup Investments (IOM) Limited will be the controller of your data.

This policy provides you with information about why and how we use your data, and about the rights you have over your data.

If you have any questions about this policy or do not agree with it, please contact us before using the website.

By using any part of the website or providing personal information to Nedgroup Investments you acknowledge the processing of your personal information as set out in this policy.

General principles
Nedgroup Investments is committed to keeping your information private. By 'your information' we mean any information about you that you or third parties provide to us. This policy relates to the privacy of your information at the website.

When you use our website
When you use our website a number of cookies are used by us to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

• Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer.
  
  
• However, for those cookies that are useful but not strictly necessary we will always ask for your consent before placing them.

For more information about our use of cookies, please see our cookie policy.

In general, you can use the website without giving us any information. Any domain name information that we collect is not used to personally identify you but is instead aggregated to measure the number of visits, average time spent on the website and pages viewed. We use this information to measure the use of our website and to improve its contents.

When you submit an enquiry via our website
When you submit an enquiry via the ‘Contact Us’ sections of our website, you supply us with your name, your email address and the detail of your enquiry.

We use this information to respond to your query, which includes providing you with any requested information about our products. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction.

Your enquiry is processed via your chosen office being the Isle of Man (International), Cape Town, Durban or Johannesburg and they will be retained in the same location.

We do not use the information you provide to make any automated decisions.

When you subscribe to our newsletter
Where you have subscribed to our newsletter for quarterly updates on the investment industry, we will use this information only for the intended purpose. We will not use it for additional marketing purposes, nor will we share it with any other third parties.

You may unsubscribe from this newsletter at any point online or by contacting our Cape Town office who are responsible for its administration.

When registering and using the secure websites
When you register to use our online secure site investment services we will ask you to provide standard identification information about yourself for security, identification and verification purposes.

When completing our online forms
When completing any online forms, we will tell you how your information will be used in relation to the product or service you’re applying for, within the form and in any associated terms and conditions.

Where you provide information about others (for example, for joint accounts or if you are ‘recommending a friend’) you must ensure that you have their authorisation or are otherwise entitled to provide this information to us.

Security
We will ensure we have appropriate physical and technological security measures to protect your information regardless of where it is held.

We will ensure that when we outsource any processes, the supplier has appropriate security measures in place and will contractually require them to comply with these privacy principles.

We will ensure that suitable safeguards are in place before personal information is transferred to other countries.

Retention
We will only retain your information for as long as we need it, given the purpose for which it was collected, or as required by law and any other statutory obligations, including anti-money laundering, counter-terrorism, tax legislation. Your information may be retained for a maximum of 6 years from the end of our relationship; however some of it will be retained for less than this. We will take all reasonable steps to destroy or erase the data from its systems when it is no longer required.

Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint.

Updates to this privacy policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.